AQ9 Plane Help Center — fast, easy answers to any issue you run into

The easiest way to make a deposit

Making a deposit on aq9 plane is simple. All major mobile banking services in Bangladesh are supported — bKash, Nagad, Rocket, and DBBL Nexus. Just log in, click the "Wallet" or "Deposit" button, select your payment method, and enter the amount.

Deposits made via bKash or Nagad typically arrive in your aq9 plane account within 1–3 minutes. If there's a delay, contact the support team with your transaction reference number and they'll resolve it promptly.

• Minimum deposit: BDT 100
• Maximum single deposit: varies by payment method — see the payments page for details
• Deposit fees: no hidden charges
• Processing time: usually instant

Having trouble with a withdrawal? Check these things first

There are a few common reasons a withdrawal may not go through. First, if KYC verification is incomplete, your withdrawal will be on hold — go to account settings, upload your ID, and wait for approval. Second, bonus funds require wagering conditions to be met before withdrawal. You can check your bonus balance and remaining wagering amount on the promotions page.

Third, the mobile number used at registration must match the number linked to your payment method. If you'd like to withdraw to a different number, contact our support team first. Once all three conditions are met, withdrawals are typically processed within 5–15 minutes.

What to do if you've forgotten your password

Click the "Forgot password?" link on the login page. Enter the mobile number you registered with and you'll receive an OTP. Verify the OTP, then set a new password. The whole process takes under 2 minutes.

Your new password should be at least 8 characters long and include a mix of letters and numbers. Changing your password regularly and avoiding reuse across accounts will help keep things secure.

Clearing up the confusion around bonuses — explained simply

Aq9 plane offers a varied bonus structure. New members can receive up to a 100% bonus on their first deposit — so a BDT 1,000 deposit gets you another BDT 1,000 in bonus funds. Note that bonus funds cannot be withdrawn directly; you must first place a specified amount in wagers. This is known as the wagering requirement.

Say a bonus has an 8x wagering requirement. If you receive BDT 1,000 in bonus funds, you'll need to place a total of BDT 8,000 in bets before withdrawing any winnings from that bonus. This is standard practice across most betting platforms, and aq9 plane's wagering requirements are relatively straightforward compared to others.

Weekly cashback bonuses typically come with little to no wagering requirements. Every Monday, a portion of the previous week's net losses is returned to you as cashback.

What to do if you're having issues with the mobile app

If the app won't open or keeps crashing, there are a few things to try. First, force-close the app and relaunch it. If that doesn't help, restart your phone. Still having issues? Uninstall the app and download a fresh copy from the site — older versions can sometimes cause problems.

To install the APK on Android, you'll need to enable "Install from unknown sources" in your phone's settings. The aq9 plane app is completely safe and updated regularly, so always make sure you're running the latest version.

Tips for keeping your account secure

Follow a few simple steps to keep your aq9 plane account secure. First, always log in through the official site — don't fall for phishing pages. Second, keep two-factor authentication enabled. Even if someone gets hold of your password, they won't be able to log in without your OTP.

Third, never share your login credentials with anyone — support agents will never ask for your password. If someone does, it's a scam. Fourth, avoid logging in over public Wi-Fi, or use a VPN if you must.

Responsible Gaming — Take Care of Yourself

Gaming is for entertainment, not addiction. aq9 plane believes every player should know their limits. The platform offers daily deposit limits, weekly session limits, and self-exclusion — all available in your account settings at any time.

If you feel your gaming is getting out of control, reach out to the support team — they can place a temporary pause on your account. Remember, chasing losses with more bets is never the right call.