Your personal information on aq9 plane is protected with the highest level of security. This Privacy Policy clearly outlines what data we collect, why we collect it, and how it is kept safe.
Important: By using aq9 plane, you agree to the data collection and usage practices described in this Privacy Policy. This policy may be updated at any time, so we recommend reviewing it regularly.
Aq9 plane deeply respects your privacy. This Privacy Policy explains how we handle your personal information — from registration through your everyday gaming activity.
We believe every player has the right to know how their data is being used. That's why this Privacy Policy is written in plain language — so you can understand it without any confusion.
This policy applies to the aq9 plane website, mobile app, and all associated services. If you have any questions, contact us directly at support@aq9plane.com.
Aq9 plane collects two types of data — information you provide directly, and information collected automatically. Details are outlined below:
| Data Type | Example | Source |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Registration Form |
| Contact Information | Mobile number, email address | Registration & Profile |
| Financial Information | Bkash/Nagad number, transaction history | Payment Processing |
| Device Information | IP address, browser type, operating system | Automatic |
| Gaming Activity | Betting history, win/loss records, session duration | Platform Activity |
| Location Data | Approximate geographic location | IP-Based |
We never collect additional information without your consent. If extra information is needed for KYC verification, you will be notified separately.
Aq9 plane uses your information only for specific, legitimate purposes. It is never used in ways that are unauthorized or unjustified. The main uses are listed below:
You can unsubscribe from marketing emails or SMS at any time. However, important service-related messages may not be possible to opt out of.
Aq9 plane does not sell your personal data. However, limited information may be shared in the specific circumstances outlined below:
All third parties are required to comply with aq9 plane's privacy standards. Any breach will result in the immediate termination of the agreement with the relevant partner.
Aq9 plane uses cookies and similar technologies on its website and app. These help improve your browsing experience and ensure the platform functions properly.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Required | Maintaining login sessions and security | Until end of session |
| Functionality | Remembering language, preferences, and settings | 30 days |
| Analytics | Understanding and improving how the site is used | 90 days |
| Marketing | To show offers tailored to your interests | 180 days |
You can disable cookies through your browser settings. However, turning off essential cookies may cause some features to stop working properly.
Aq9 plane uses industry-standard security measures to keep your data safe. Our security infrastructure is described below:
That said, no platform can guarantee absolute security over the internet. We strongly recommend keeping your password strong and not sharing it with anyone.
Aq9 plane does not retain your data beyond the time it is needed. All data is stored for as long as your account remains active. After account closure, certain information may be retained for up to 5 years to meet legal obligations.
Financial transaction records may need to be retained for an extended period in accordance with anti-money laundering regulations. After the specified retention period, data is securely deleted.
You have specific rights over your personal data on aq9 plane. These are outlined in detail below:
You can request to see what information we hold about you at any time.
You may request corrections to any inaccurate or incomplete information.
You can request deletion of your data under certain circumstances.
You can request that we limit how your data is used for specific purposes.
You may request a copy of your data in a structured, portable format.
You can opt out of your data being used for marketing purposes.
To exercise any of the rights above, email us at support@aq9plane.com. We will do our best to respond within 30 days.
Aq9 plane is strictly not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If a parent or guardian believes their child has registered on this platform, please contact us immediately at support@aq9plane.com — we will promptly deactivate that account.
If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to us through the following:
We take every complaint seriously and aim to respond within 48 hours.
The Core Pillars of Our Privacy Protection
Every transaction and data exchange on aq9 plane is secured with 256-bit SSL encryption, keeping your information completely private from outside parties.
Aq9 plane never sells your personal information to third parties. Your data is used solely to improve your experience on the platform.
OTP verification is required at every login. Even if someone knows your password, they cannot access your account without it.
Every clause in this Privacy Policy is written in plain, straightforward language — no complex legal jargon — so you can understand it with ease.
Aq9 plane's security systems are regularly audited by independent third-party experts. Any vulnerabilities found are addressed promptly.
You can view, correct, or request deletion of your data at any time. You have full control over your personal information.
At aq9 plane, privacy isn't just a promise — it's how we operate. Register today and join Bangladesh's most secure gaming platform.