Terms & Conditions for Using AQ9 Plane — Complete Guide

1. General Terms & Conditions

These Terms & Conditions constitute a legal agreement between aq9 plane and its users. aq9 plane is an online gaming platform providing a range of gaming services to users in Bangladesh.

By using the aq9 plane website or mobile app, you confirm that you are at least 18 years of age and that you are accessing this platform of your own free will. Anyone under the age of 18 is strictly prohibited from using this platform.

Aq9 plane reserves the right to modify any part of these Terms & Conditions at any time. Continued use of the platform following any changes will be considered your automatic acceptance of the updated terms. We recommend checking this page regularly.

2. Account Registration & Usage Policy

Each individual may register only one account on aq9 plane. Multiple accounts are strictly prohibited, and if detected, all associated accounts and their balances will be permanently forfeited.

All information provided at registration must be accurate and truthful. False or misleading details in your name, mobile number, date of birth, or payment information are not permitted. aq9 plane will not be held responsible for any withdrawal issues arising from incorrect information.

• Your account password must be kept confidential at all times
• Third parties must not be given access to your account
• Any suspicious login activity must be reported to support immediately
• A national ID card or passport may be required for account verification (KYC)
• Only one account may be registered per mobile number

3. Deposit & Withdrawal Policy

Aq9 plane accepts deposits via bKash, Nagad, and Rocket. For the latest information on minimum deposit amounts and charges, visit the Payments section of the platform. Deposits are typically credited to your account instantly.

The following conditions apply to all withdrawals:

Subject	Description
Minimum Withdrawal	See the Payment page for the applicable amount
Processing Time	Usually within 1–24 hours
Withdrawal Methods	BKash, Nagad, Rocket, Bank
Verification	Faster processing for KYC-verified accounts
Restrictions	Withdrawals may be held until bonus wagering requirements are met

The name and payment account used for withdrawals must match the details registered on aq9 plane. Mismatches may result in the withdrawal being declined.

4. Bonus & Promotion Terms

Aq9 plane offers welcome bonuses, deposit bonuses, cashback, and referral promotions from time to time. Each bonus has its own wagering requirement, and bonuses cannot be withdrawn until that requirement is fulfilled.

• Not all games may be available for play with bonus balance — see the Offers page for the list of eligible games
• Each promotion may only be claimed once, unless explicitly stated otherwise
• Wagering must be completed before the bonus expires
• Aq9 plane reserves the right to modify or cancel any promotion at any time
• If bonus abuse is suspected, the account may be temporarily suspended pending investigation

5. Gaming Rules & Fair Play

All games on aq9 plane are powered by RNG (Random Number Generator) technology, ensuring complete fairness and verifiability. Live Casino games are streamed in real time with live dealers.

The following actions are strictly prohibited and will result in account closure if detected:

• Automated betting using software or bots
• Claiming bonuses through multiple accounts
• Attempting to manipulate game outcomes
• Attempting to manipulate the system in collusion with other players
• Using abusive or threatening language on the platform

In the event of a technical issue affecting game outcomes, the decision of aq9 plane shall be final. If a game is interrupted mid-session due to network issues, aq9 plane will resolve the matter in accordance with its own policies.

6. Responsible Gaming

Aq9 plane believes gaming should be entertainment — not a solution to financial problems. That is why we place the highest importance on responsible gaming and offer the following tools to protect our players:

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Loss Limit: Gameplay will automatically stop once losses reach a set limit
• Session Timer: Receive reminders of how long you have been playing
• Self-Exclusion: Lock your account for a set period of time
• Reality Check: View a summary of your gaming activity at regular intervals

If you experience any issues related to gaming, contact aq9 plane support immediately. Our trained team is always ready to assist you.

7. Privacy & Data Protection

Personal information provided during registration on aq9 plane is stored with the highest level of security. All data transmissions are protected using SSL encryption. aq9 plane does not sell or share your personal information with any third party.

However, information may be shared in the following cases:

• At the request of authorities to meet legal obligations
• With partner payment gateways for payment processing
• For fraud detection and prevention

For more details, visit our Privacy Policy Read.

8. Account Closure & Suspension

Aq9 plane reserves the right to close or suspend any account without prior notice for the following reasons:

• Any violation of these terms and conditions
• Fraudulent Activity or Suspicious Behavior
• Providing a false identity or incorrect information
• Suspicion of money laundering or illegal activity
• If an account remains inactive for an extended period

You may close your account at any time by contacting our support team. We recommend withdrawing your balance before closing your account.

9. Dispute Resolution

For any disputes or complaints, please email support@aq9plane.com with full details or reach us via live chat. Our team will respond within 48 hours.

The decisions of aq9 plane management are considered final; however, we are committed to reviewing every complaint fairly and transparently. All disputes will be resolved in accordance with the applicable laws of Bangladesh.

10. Policy on Changes to Terms & Conditions

Aq9 plane reserves the right to update these Terms & Conditions, in part or in full, at any time. For significant changes, we will make reasonable efforts to notify you in advance via SMS to your registered mobile number or through an app notification. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

We recommend checking this page regularly. For any questions, reach us at support@aq9plane.com — our team is always ready to help.